Facility to enable quicker responses to taxpayers’ questions, add up to a dozen jobs
HAGERSTOWN, Md. (July 27, 2017) – At the grand opening ceremony today for the new Hagerstown Branch Office, Comptroller Peter Franchot announced plans to open his agency’s second remote customer call center to assist taxpayers during the 2018 Tax Filing Season. The new center, which will open at an as-yet undetermined location in downtown Hagerstown, will enhance the agency’s ability to assist taxpayers in a timely manner and add up to 12 jobs to the local economy.
“This center will help us respond more quickly to taxpayers’ calls, especially during the busy tax season, and provide a boost to the local economy with some new jobs,” Comptroller Franchot said. “Our Hagerstown call center employees will follow the ‘Three R’s’ when fielding calls – respect the taxpayer, respond to the taxpayer and get results for the taxpayer.”
The new center’s staff will assist Marylanders from across the state with tax questions and provide tax payment options. During the busy tax season from January through April, the agency’s Taxpayer Services unit in Annapolis typically swells from 35 to 75 employees to handle the volume of inquiries. This past January, the Comptroller opened the agency’s first remote call center at Sea Gull Square in Salisbury.
The call center will not be open to the public, but anyone with a tax question or in need of free tax help can stop by the new Hagerstown Branch Office at 1850 Dual Highway, Suite 201, weekdays from 8:30 a.m. to 4:30 p.m. The new branch location offers great visibility from the highway, easy access and convenient parking for taxpayers seeking assistance