June 17, 2016 7:03 pm ET
City’s DPW provides quick resolution regarding refuse issue mistake
Source: A “Treasured” Experience
Photo credit/WBAL TV 11
There is an old saying: “One man’s trash is another man’s treasure.” With that in mind, I can honestly say that my recent experience was definitely treasured, especially in today’s age of bureaucratic nonsense.
You see, folks, I recently received a brand new Baltimore City trash receptacle. The only problem is that I live in Baltimore County.
I knew that this could be an issue, simply based on the very different operations between how the city and county collect refuse. The city uses containers that are rather large and are designed to be picked up by a certain type of truck specially equipped to handle what I would call a “dumpster in can form.”
These containers are far too large, especially when they are filled with refuse, to be handled by county contractors whose refuse trucks are not equipped to deal with picking these receptacles.
So, simply put, I needed to get the matter resolved so not to make things more difficult on the fine men who pick up my trash week in and week out.
(Cue the ominous music)
I know from dealing with various government agencies that often times the media is critical of the response, or lack thereof, when it comes to government agencies.
I am very pleased to report that this was not one of those cases.
How I resolved this issue was, in fact, rather simple and painless. I went to the city’s Department of Public Works Facebook page and explained the problem in a posting.
The response was (shockingly) quite thorough and timely, meaning they dealt with the problem expeditiously … unlike some other jurisdictions I deal with on a regular basis.
This morning, I woke up and saw two city DPW workers collecting the containers. I immediately signaled the worker, a Mr. Eric Ford, and he gave me the OK sign. I then started to wheel my container down the hill of my front lawn.
He yelled back to me (as he was down the street) that he would take care of it. At that point, he ran up and took the can, and he even thanked me for my efforts.
Now that is what I call a dedicated city employee.
We had a nice chat, and I realized after the entire encounter that the city’s efficiency in dealing with this problem should not go unnoticed. Additionally, I wanted to also recognize the two very professional workers that took care of the situation.
Mr. Ford and his coworker, Mr. Tony Clark, knocked on every door and explained the situation to the residents. They operated like a fine-tuned watch, or a well-oiled machine, and took care of business.
I’ve been around quite a spell, and I have never seen this kind of response from a local government agency.
If this had been Baltimore County, I probably would have been required to file a PIA, bicker over the fees they would charge me to find out what the problem was, and finally—and this is the kicker—everything would have been ignored in the end.
Been there, done that.
I’m going to post this blog on the city’s DPW FB page and hope that the city gives their two efficient and courteous workers an “atta-boy” for a job well done.
Following that, I’ll be leaving “happy government experience land” to go back to dealing with the county over the cover-up of some serious violations of the law.
With that in mind, be on the lookout for my next investigative column/blog on a very serious ongoing issue in the county that will contain some rather shocking emails from county officials.
The conduct demonstrated is, in my opinion, very pervasive.
Well, there are other words I could use to describe the conduct, but I try to keep this blog PG at the worst.
My sentiments with a little help from the Sun on transparency.